Posted:
April 19, 2011
The National Maritime Center has completed several changes in the Mariner Medical Evaluations Division to improve customer service, the U.S. Coast Guard reported. The changes were made in response to recent processing delays related to the medical portion of the application review.
The NMC has hired a full-time, on-call government medical evaluator who will receive calls from mariners and their physicians regarding submitted applications. This medical point of contact can be reached through the mariner help desk at (888) 427-5662. The Coast Guard has also "significantly increased" the number of permanent government medical screeners, evaluators and reviewers, the agency reported.
According to the Coast Guard, incomplete medical applications "remain the single largest cause for delays." Mariners are urged to call the NMC or their nearest Regional Exam Center with questions on medical application processing.
The complete Coast Guard notice is available online.
Changes to mariner medical evaluation processing at NMC
The National Maritime Center has completed several changes in the Mariner Medical Evaluations Division to improve customer service, the U.S. Coast Guard reported. The changes were made in response to recent processing delays related to the medical portion of the application review.
The NMC has hired a full-time, on-call government medical evaluator who will receive calls from mariners and their physicians regarding submitted applications. This medical point of contact can be reached through the mariner help desk at (888) 427-5662. The Coast Guard has also "significantly increased" the number of permanent government medical screeners, evaluators and reviewers, the agency reported.
According to the Coast Guard, incomplete medical applications "remain the single largest cause for delays." Mariners are urged to call the NMC or their nearest Regional Exam Center with questions on medical application processing.
The complete Coast Guard notice is available online.